Warranty
- Warranty Policy
- Teak frames are warranted for 5 years from the date of purchase.
- Sunbrella Cushion covers are warranted for 5 years from the date of purchase. Warranty applies only to the fabric cushion cover and not the foam insert.
- Our warranty covers applicable replacement, repair, and/or exchange of approved claims.
- While other manufacturers’ products can be found for sale on the Willow Creek website, warranty information only applies to Willow Creek branded items.
- Furniture that has been neglected or weathered either intentionally or unintentionally, is not covered under warranty.
- Violations of any other policy listed within this document are also considered grounds for rejection of a warranty claim.
- Warranty only applies to the original purchaser with proof of purchase
- Defects are limited to imperfections that hinder, prevent, or otherwise impair the proper use of the furniture
- Other Exclusions:
- Improper Assembly
- Vandalism
- Modification(s) or unauthorized repair after purchase
- Intentional damage, accident, misuse, abuse, or neglect
- Teak requires regular cleaning at intervals dependent on the environmental conditions
- Normal wear and tear - including weathering and checking (small fractures resulting from moisture-related shrinking and swelling)
- Damage resulting from weather, environmental conditions, or natural disasters
- Commercial use
- Products used for commercial applications carry a limited warranty of 6 months from the date of purchase
- Tabletops broken by umbrellas
- All warranty claims are subject to an internal review and will be approved at the discretion of Willow Creek Designs according to applicable exclusions and policies.
Effective Date: 9/13/2023