Shipping
Willow Creek Teak ships everywhere!
Lead Times: It usually takes 14-21 days. All furniture frames are stocked in LA. We manufacture the cushions as soon as they are ordered to the individual spec of the customer. On occasion it can take longer i.e.: fabric choice is out of stock, item has recently run out of stock, time of season, and custom specification requests can cause unexpected delays. We will notify you if any delays occur.
Buy Ahead/Delayed Shipping: If you're ready to make a purchase, but aren't ready to receive your furniture, we can hold your order until you're prepared. Add this item to your cart and select your desired ship date from the dropdown menu.
Shipping to a Remote Address: If your order is being shipped to a remote location (such as an island with ferry access or heavily secluded or forested areas), please contact us at traffic@willowcreekllc.com to ensure we are able to get your order out to you. Additional charges may incur to figure out the best method for delivery.
Free White Glove Delivery for Southern California Customers: We offer complimentary white glove delivery for customers residing between Santa Barbara and San Diego, regardless of the order value! Our delivery team will handle the packing, placement, assembly, and debris removal of your order at no additional cost. Once production of your order is completed, customer service will reach out to you to schedule a delivery appointment that works for your schedule. The following counties are eligible for this complimentary service: Los Angeles, Orange, Ventura, San Diego, Santa Barbara, San Bernardino (select zip codes), and Riverside (select zip codes). If you’re unsure if your order qualifies, please contact customerservice@willowcreekllc.com or call 818-509-4175 for more information.
Carriers and Service Levels: All furniture orders are shipped by common carrier delivery. All weather Your shipment will be delivered by one of the following carriers based on your geographic location and products ordered: USPS, FedEx, UPS, Daylight Transport, Ward Trucking, Southeastern Freight Lines or one of their local delivery partners. We offer 3 levels of delivery service.
1) Standard Delivery (Cost-Free) Deliveries of furniture will be made to the curbside or end of driveway at your location. The pallet will not be unpacked and the furniture will not be assembled. Some exclusions apply.
2) White Glove Delivery
- They will ship via common carrier (GLS, Daylight Transport, or FedEx). This carrier will reach out to you ahead of time to schedule a delivery appointment which works with your schedule. They will perform a curbside delivery.
- After your appointment has been scheduled, please let me know the time and date it is set for. I will reach out to a third party - most likely local movers - to coordinate the white glove services with the arrival of your furniture.
3) Pack and Parcel (Cost-Free) For smaller items such as accessories, benches, weather covers, care and maintenance items, etc., we offer package delivery service via USPS, UPS, or FedEx depending on your location and current shipment volumes. Some exclusions apply.
Oversized Handling Fee on Larger Items: Due to the larger size of certain items, an Oversized Handling Fee may be calculated based on your order and your shipping address that will appear in your cart prior to completing your order.
Transit Times and Tracking: We ship from our warehouse in LA. S&H can take up to 10 days depending on where you are located in the country. Once items are shipped you will be emailed a notification with a tracking number and tracking link for your reference. Any questions can be directed to customerservice@willowcreekllc.com or traffic@willowcreekllc.com
Delivery Expectations: All items are delivered on wood pallets, banded and covered in shrink wrapping. All cushions are bagged, nested, and secured within the furniture. The carrier will call 24hrs before delivery to set up delivery appointment. The driver will arrive at your location in a large semi truck. You ordered furniture...it is big. The pallets can range from 4' to 9' depending on what was purchased. The pallet is not taken by the carrier at the time of delivery. It is the clients responsibility to dispose. PLEASE NOTE: Do not sign any driver paper work until you have inspected the shipment. You want to make sure no items are damaged before you sign. Most likely all is well and you can sign and release the driver. BUT, if damage is seen, you need to make notations on the bill of lading and take pictures. These steps are for your protection. Please contact us to discuss the option of replacement.
Change of Address: If you wish to change your delivery address after the order has been shipped, we will make our best effort to accommodate your request, but there is no guarantee. However, additional fees will apply. You will be assessed a minimum fee of $150 or the actual cost incurred by Willow Creek Designs, whichever amount is greater.
Missed Delivery Appointment: Once your order has reached the delivery terminal, the carrier will reach out to you to schedule a delivery appointment for your convenience. If you miss the appointment and a redelivery is required, you will be assessed a $150 fee or the actual cost incurred by us, whichever amount is greater.